Honeywell is hiring for Technical Support Associate post 2014

Hello job seekers here i am providing you about the job recruitment in the HONEYWELL as Technical Support Associate post. For this read the information below.

Company Detail :

Honeywell is a Fortune 100 company that invents and manufactures technologies to address some of the world’s toughest challenges linked to global macrotrends such as energy efficiency, clean energy generation, safety and security, globalization and customer productivity. With approximately 132,000 employees worldwide, including more than 22,000 Technical Support Associates and scientists, we have an unrelenting focus on performance, quality, delivery, value and technology.

Qualifications Required for the post :

1. • Able to operate PC based programs in a Windows environment.

2. • Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.

3. • Takes initiative to lead and supports team members in dealing with change.

4. • Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.

5. • Maximizes productivity levels while providing world class customer service.

6. • Displays effective problem solving skills.

7. • Demonstrates effective use of soft skills – listening, probing and questioning.

8. • Effective communication skills and appropriate usage of the English language.

9. • Flexibility to work in shifts.

    

   Company Name : Honeywell
   
   Website : www.honeywell.com
   
   Job Role : Technical Support Associate
   
   Eligibility criteria : Bachelor's Degree
   
   Experience : Freshers
   
   Job work Location : Gurgaon 

    

   Description of Job :

   1. • Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.

   2. • Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.

   3. • Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.

   4. • Seek feedback from immediate supervisors via 1-O-1 or metrics discussion.

   5. • Seek knowledge sharing sessions with HD/SA for self improvement.

   6. • Work closely with immediate supervisor for all performance, learning and development aspects.

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